Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Having a 360-degree view of customers across all touchpoints means you can understand them better. A CX platform combines all of that. Personalization and targeting capabilities.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Zendesk

OCTOBER 20, 2023

Outline your customer journey map A customer journey map is a visual representation of every touchpoint throughout the customer lifecycle and the customer sentiment along the way. This helps you identify where you’re successful and where you need to improve.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83