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MARCH 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” are getting louder by the day.
Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.
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Zendesk
OCTOBER 20, 2023
Personalize your customer service: In the Zendesk Customer Experience Trends Report 2023 , 77 percent of business leaders say personalization leads to customer retention, and 66 percent believe it lowers acquisition costs. This helps you identify where you’re successful and where you need to improve.
Execs In The Know
FEBRUARY 17, 2023
The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.
Lumoa
MARCH 12, 2023
6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. You probably don’t invest your money in the stock market without some thought and reflection.
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