Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
1 to 1
MARCH 2, 2023
Whether 2023 will usher in a mild recession or just an economic downturn, no one knows. Technology investments will be more tempered in 2023 and that calls for more strategic planning, said panelists on the recent ICMI webinar, “Weathering the Storm: Investing for Long-Term Contact Center Success.” are getting louder by the day.
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Zendesk
OCTOBER 20, 2023
Some common tools include: Ticketing system Communication channels Self-service resources AI and automation Reporting and analytics 7. This helps you identify where you’re successful and where you need to improve. Determine if the tools already exist in your text stack or if you need to add them. to make them achievable.
Execs In The Know
FEBRUARY 17, 2023
The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.
Lumoa
MARCH 12, 2023
6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. . The nice touch is that you have full control on AI model and can adapt them to your needs.
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