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7 Customer experience related predictions for 2023

Adrian Swinscoe

For each article, I […] The post 7 Customer experience related predictions for 2023 first appeared on Adrian Swinscoe. For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year.

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Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG

Adrian Swinscoe

Today’s interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO – VP, CX Strategy at UKG (Ultimate […] The post Leadership lessons from the winner of the 2023 CX Leader of the Year – Interview with Roxie Strohmenger of UKG first appeared on Adrian Swinscoe.

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Obituary: The Survey (1920s – 2023)

Adrian Swinscoe

The Survey, a long beloved method of gathering […] The post Obituary: The Survey (1920s – 2023) first appeared on Adrian Swinscoe. This obituary was written by Nate Sanders, the co-founder and CEO of Artifact, the customer experience forecasting company.

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2023 CallMiner CX Landscape Report highlights growing AI impact on CX

Callminer

Read this blog to get the details on the 2023 CallMiner CX Landscape Report. The “more with less” economy has driven AI adoption as organizations strive to optimize CX.

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The Future of Customer Loyalty: Rewards, Retention, Appreciation, and More

Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One

November 15, 2023 at 9:30am PST, 12:30pm EST, 5:30pm GMT Real-World Success Stories and Future-Forward Practices: Be inspired by the success of industry leaders who’ve harnessed these strategies and gain insight into the trends shaping the future of retail.

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Best Customer Experience Books 2023 in Digital Data, Design and Centricity

eglobalis

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

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CallMiner Product Innovation Series: September 2023

Callminer

Bruce McMahon, VP of Product Management, shares updates from the 2023.09 release including enhancements to bulk export API capabilities, giving customers even more control over their data.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Register today to save your seat!

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

August 9th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Save your seat and register today!

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New 2023 State of CX Survey Uncovers Work From Home Misalignment

The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience. JUST RELEASED!

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NEW! 2023 State of CX Research Report Just Released!

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. JUST RELEASED! Only 66% of customers agree.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Register today!

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How Personalized Customer Experiences Drive Retail Growth and Revenue

Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach

More and more, customers are expecting a better personalized CX. But can retailers actually deliver? Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions?

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation.

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2024’s Retail Odyssey: Going Small, Artificial, and Augmented!

Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester

Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. The pace of tech shifts will intensify, businesses are set to defund legacy solutions, and attractive opportunities will surface as social and retail media players join forces.