Callminer

MARCH 3, 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker.

Innovation 182

Innovation 182

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Innovation 182

Innovation 182

Callminer

JANUARY 6, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes.

Innovation 182

Innovation CX 182

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

Customer Experience 135

Customer Experience Artificial Intelligence Contact Center Innovation 135

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. These behaviors will guide our strategy as we continue to evolve and innovate.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

C3Centricity

JANUARY 2, 2024

So let’s have a look at the Top 10 list in 2023, and see if your own favourites are there. So it is vital that you learn how to develop them and then how to action them in your communications and innovation. If not, then please let us know in the comments. Thanks. #1.

Actionable Insights 90

Actionable Insights Innovation Customer Journey Map Customer Experience 90

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52

MyCustomer Experience

JANUARY 10, 2023

As we kick off 2023, our. 10th Jan 2023. By Stuart Dorman Chief Innovation Officer. Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season.

CX Transformation 105

CX Transformation CX Innovation 105

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. . CCW US | June, 19-22 | Las Vegas, US.

Customer Experience 94

Customer Experience Contact Center Innovation CX 94

Callminer

NOVEMBER 10, 2023

CallMiner's Bruce McMahon shares updates from the 2023.11 release, including advanced semantic search capabilities, improved user experience in Coach, and more.

Innovation 83

Innovation 83

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 120

Customer Experience AI Outlook CX 120

Experience Investigators

SEPTEMBER 29, 2023

This year, business leaders face many challenges that can best be described as "stubborn." " Labor shortages, supply chain disruptions, and inflation are just.

Innovation 98

Innovation CX 98

Taylor Reach Group

JANUARY 6, 2023

As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. . The post Happy New Year and Welcome to 2023! By Colin Taylor. first appeared on The Taylor Reach Group Inc.

Contact Center 117

Contact Center AI Healthcare Innovation 117

Fonolo

NOVEMBER 11, 2022

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

JANUARY 1, 2024

AI technology, including generative AI, is facilitating key enhancements throughout WEM platforms and setting the stage for a continuous stream of practical innovation that delivers quantifiable benefits to enterprises, employees, and their customers. It’s clear that organizations need WEM solutions now more than ever.”

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

NGDATA

DECEMBER 6, 2023

Banks face challenges from oversight, innovation, and competition. Source The post Global Banking Annual Review 2023: The Great Banking Transition appeared first on NGDATA. Despite past issues, the last 18 months have been the best period for global banking since 2007.

Innovation 52

Innovation 52

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. This recognition emphasizes HoduCC’s commitment to innovation, customer satisfaction, and industry leadership.

Contact Center 52

Contact Center Customer Satisfaction Innovation Omnichannel 52

Hodusoft

AUGUST 21, 2023

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Using this platform, attendees can explore the latest products, services, and innovations from these exhibitors.

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

Omnichannel 52

Omnichannel Contact Center Social Media Innovation 52

DMG Consulting

MARCH 13, 2023

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

Contact Center 62

Contact Center Technology Technology CX 62

Totango

APRIL 18, 2023

That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing. The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely.

Innovation 98

Innovation AI Engineering Sales 98

Hodusoft

OCTOBER 3, 2023

HoduSoft Earns a Remarkable Spot in CIO Insider Magazine's Top 10 UC Providers of 2023 In today’s rapidly evolving communications technology landscape, a large number of organizations are shifting towards Unified Communications (UC) solutions. from 2023 to 2030. from 2023 to 2030.

Innovation 52

Innovation Contact Center Technology Technology 52

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

Customer Journey Map 101

Customer Journey Map Touchpoint Start-ups Business Growth 101

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference.

Contact Center 52

Contact Center Innovation Social Media CRM 52

Shep Hyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

AI 65

AI Contact Center Technology Technology 65

DMG Consulting

SEPTEMBER 12, 2023

DMG Consulting LLC’s Real-Time Guidance Product and Market Report analyzes the emerging RTG market, competitive landscape, products, and upcoming innovations, as well as market, business, and technology trends and challenges for this essential application.

Contact Center 48

Contact Center Artificial Intelligence AI Innovation 48

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. And stay tuned for some exciting announcements on Totango product innovations coming soon! The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 85

Innovation Outlook CRM Sales 85

Zendesk

NOVEMBER 14, 2023

In our 2023 Employee Experience Trends Report , 79 percent of EX professionals said that EX will be a higher priority within the next 12 months. Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences.

Innovation 52

Innovation AI Finance Customer Service 52

CX Network

JANUARY 12, 2023

From inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances.

Innovation 52

Innovation CX 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Customer Service 82

Customer Service Omnichannel CRM Contact Center 82

Intercom

MARCH 29, 2023

We teamed up once again with Klaus, Aircall, and Support Driven to survey customer service leaders on their key metrics, how they maintain support quality, and where they’re investing in 2023.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

DMG Consulting

JUNE 21, 2023

CCaaS vendors are leading the way with innovations driven by the needs of highly demanding enterprise clients striving to deliver a cost-effective and exceptional customer experience (CX) at scale. Seat adoption is being fueled by many first-time customers realizing the potential of these innovative solutions.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48