Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place.

Innovation 86

Innovation Outlook CRM Sales 86

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

Customer Experience 123

Customer Experience AI Outlook CX 123

Customer Think

JANUARY 20, 2024

The New Year symbolizes a clean slate, and January is the ideal time for sales professionals to dust off 2023 and kick off their sales priorities for Q1 with a renewed vigor. At the forefront of 2024 is the unstoppable wave of technological innovation.

Outlook 59

Outlook Technology Technology Sales 59

Intercom

MARCH 29, 2023

We teamed up once again with Klaus, Aircall, and Support Driven to survey customer service leaders on their key metrics, how they maintain support quality, and where they’re investing in 2023.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . Recent innovations in the area of natural language processing (NLP) and the cloud have made real-time features viable for front-line contact center employees.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. The post 10 ways to boost retail customer engagement in 2023 appeared first on Zendesk.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Totango

SEPTEMBER 22, 2023

And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward. Join our journey We continue to press on with new product innovations, integrations, and partnerships. Shawn White, Sr. Vice President of Global Customer Success at Dynatrace.

Outlook 114

Outlook Innovation Omnichannel Education 114