Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts. To see Totango’s Composable Customer Success platform in action, request a demo today.

Innovation 87

Innovation Outlook CRM Sales 87

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

Customer Experience 123

Customer Experience AI Outlook CX 123

Zendesk

APRIL 3, 2023

Under relentless earnings pressure, companies will often resort to exorbitant fees, cutting product quality, and reducing customer service to save a dime. This short-sighted outlook only undermines the true goal: creating long-term profitability. That makes it expensive to attract new customers.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Totango

SEPTEMBER 22, 2023

Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth. CS, more than any other function, is positioned to be the driver of customer results and customer retention to fuel growth. Vice President of Global Customer Success at Dynatrace.

Outlook 115

Outlook Innovation Omnichannel Education 115