DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

Intercom

FEBRUARY 8, 2023

. “For our third annual report, we surveyed 1,700+ support leaders in multiple countries” To help support teams get ahead of the curve for 2023, we’re delighted to launch The Intercom Customer Service Trends Report for 2023. They shared which trends they predicted would shape customer service in 2023.

Customer Service 59

Customer Service E-commerce Finance Business Growth 59

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Zendesk

APRIL 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. The post 10 ways to boost retail customer engagement in 2023 appeared first on Zendesk.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . in 2022, 10% in the next three years, 2023 – 2025, and 9% in 2026. MEDIA ALERT. Expanded utilization in enterprise-wide activities, applications and AI initiatives.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 23, 2023

Quick Overview of Top 7 GetFeedback Alternatives in 2023 7 Best GetFeedback Alternatives for You SurveySensum Qualtrics Medallia AskNicely Birdeye SurveySparrow Nicereply Conclusion Why Look For GetFeedback Alternative? The Text Analytics software enables users to get actionable insights from open-ended feedback.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

SEPTEMBER 13, 2023

Picture this: a renowned manufacturer increased its revenue by a staggering 20% within a year, solely by listening to its customers’ voices and integrating their insights into their operations. 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

SEPTEMBER 11, 2023

With that in mind, after working with different companies in this industry, we have compiled a list of 13 key SaaS KPIs and metrics of 2023 that you need to start tracking to measure your success. Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Execs In The Know

FEBRUARY 17, 2023

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Totango designated as a “Strong Performer” Forrester’s 2023 report named Totango a “Strong Performer.” Analyzing extensive datasets to forecast trends.

B2B 91

B2B ML CRM Customer Relationship Management 91

SurveySensum

SEPTEMBER 14, 2023

5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Mopinion Comprehensive Feedback User-Centric Insights Versatile Survey Campaigns Free trial available Starts at € 259 per month 4.1 (5) 5) Doorbell.io

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

Lumoa

SEPTEMBER 28, 2023

content Lumoa Product News for September 2023 Hey everyone! Update to the new Actionable Insights That’s all folks! The post Product News – September 2023 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! Let’s get started! Thanks for reading!

Actionable Insights 16

Actionable Insights Start-ups Touchpoint B2B 16

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. Data analytics & reporting: Automatically analyzes agent performance, customer satisfaction, and other call center operations to drive actionable insights for improving the overall customer experience.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

ClientSuccess

MAY 25, 2023

ClientSuccess launches SmartCS , its groundbreaking AI-driven solution designed to empower customer success managers and executives with data-driven insights, optimized workflows, prescriptive recommendations, and intelligent actions.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

Totango

JANUARY 10, 2024

To support this growth and realign the organization, Madhavi explained how Waystar’s leadership team implemented a listen-and-learn approach that included tactically listening to their clients, gathering insights, cross-functionally sharing those insights, and then building a nurture strategy around them.

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.5/5 G2 Rating: 4.6/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. Choose SurveySensum and transform your customer feedback into actionable insights! G2 Rating: 4.5/5 G2 Rating: 4.6/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses. It’s all FREE!

AI 52

AI CX Artificial Intelligence CX Transformation 52

Lumoa

FEBRUARY 7, 2023

Helsinki, 31 January 2023 The UK-based retail and commercial bank Shawbrook has selected Lumoa to help them manage and analyze feedback from their customers. With Lumoa, we are able to deliver dynamic insights to our people across Shawbrook, enabling us to respond to changing customer needs and demands at speed”, states Jim Brown.

Customer Feedback 83

Customer Feedback Retail Actionable Insights CX 83

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? The Text Analytics software enables users to get actionable insights from open-ended feedback. per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Best Features Provides Text Analysis to derive actionable insights from open-ended feedback.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Shep Hyken

JANUARY 9, 2023

Customer Experience Predictions for 2023 by Dan Gingiss. 23 Things Every Contact Centre Manager Needs to STOP Doing in 2023 by Call Centre Helper. 11 Customer Experience Themes for 2023 by John DiJulius. 23 Ways to Create an Amazing Experience In 2023 by Shep Hyken. Here are my top five picks from last week.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? What is an Automotive Customer Feedback Tool? Let’s dive into each tool here.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

MAY 9, 2023

For reference, that’s about 100 times the size of the 2023 English Wikipedia. One example is the actionable insight related to the Pull&Bear application Setup and Registration topic. The use of this model solves many issues. The top left answers to questions: “What the sentiment is and how it has changed?”.

Sentiment Analysis 83

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 83

ClearAction

JUNE 25, 2023

My article this year, 23 Customer Experiences Practices You Should Stop in 2023 , is an eye-opener to what we should NOT perpetuate. What was good in 2010 is probably not best in 2023. You’ll sharpen your focus and come away with more knowledge and actionable insights and tools you can apply on the job the next day!

Artificial Intelligence 62

Artificial Intelligence CX CXM Data Mining 62

Execs In The Know

MARCH 13, 2023

Once again, our CX leadership community will be put in the spotlight, bringing extraordinary ideas and insights to the stage. We hope to see you September 20-23, 2023, at CRS Nashville! Feedback is a driving element of customer experience,” said Weingardt.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Lumoa

OCTOBER 15, 2023

Our research – “ State of Customer Experience 2023 ” showed that 37.5% Imagine a platform where every employee, regardless of their department, can tap into any customer feedback, receive clear, actionable insights, and then take steps that positively influence key performance indicators (KPIs).

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Today, the Puzzel customer engagement platform comprises five integrated solutions.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Execs In The Know

FEBRUARY 9, 2023

We can help evaluate what data you have, where it’s located, how to evaluate it and turn it into actionable insights, and then measure outcomes and adjust in real time. I’ll be moderating a panel with CX leaders from United Airlines, Vistra, and iRobot.

Sports 52

Sports Social Media Actionable Insights Start-ups 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Suggested read: 10 Best Qualtrics Competitors and Alternatives in 2023 3. Also read : 10 Best Medallia Competitors and Alternatives of 2023 5.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

MARCH 12, 2023

Actionable insights and learnings that help your business grow. 6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83