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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

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Customer service plan template, tips + how-to guide

Zendesk

Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion. This helps you identify where you’re successful and where you need to improve.

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Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

Both departments have historically been viewed as a cost center within their organization, but by working together to turn social media into a full-service channel, the number of actionable insights, conversions, customer saves, and cross-sell opportunities can be quantified to flip that perception on its head.

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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

Actionable insights and learnings that help your business grow. 6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. The result?