CX Network

MARCH 29, 2023

Everything you need to know about omnichannel from the origins of channel diversity to building a seamless, connected experience in 2023

Omnichannel 52

Omnichannel CX 52

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Customer Experience 76

Customer Experience Omnichannel Social Media Touchpoint 76

Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. According to the Zendesk Customer Experience Trends Report 2023 , 70 percent of consumers say that a seamless experience will lead to them purchasing more from a company, and 64 percent will spend more money if businesses resolve their issues on the channel they’re currently using.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. The post HoduCC Honored with Software Advice Frontrunners Badge 2023 appeared first on Hodusoft. Ask for a Free demo!

Contact Center 52

Contact Center Customer Satisfaction Innovation Omnichannel 52

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

Innovation 52

Innovation Artificial Intelligence Data Entry ML 52

Hodusoft

AUGUST 21, 2023

HoduSoft Participating in The 11th CNC EXPO 2023- Showcasing Cutting-Edge Communication Solutions In today’s increasingly interconnected world, businesses must be equipped with advanced communication solutions. Effective communication solutions are the cornerstone of success for businesses across various industries. Schedule a meeting!!

Contact Center 52

Contact Center Innovation Manufacturing Omnichannel 52

Hodusoft

MARCH 9, 2023

Optimizing CX with Omnichannel Contact Center in Your E-commerce Business If you’re an e-commerce entrepreneur, this question is for you. As per Gartner’s prediction , nearly a quarter of companies that participated in the study said that they would integrate CX, marketing, and sales into a single function by 2023. Think again.

E-commerce 52

E-commerce Contact Center Omnichannel CX 52

Zendesk

APRIL 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. Offer omnichannel customer support Shoppers want to shop on their own terms. The post 10 ways to boost retail customer engagement in 2023 appeared first on Zendesk.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Hodusoft

MAY 1, 2023

HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. HoduSoft’s HoduCC contact center software winning the TMC’s 2023 Unified Communications Product of the Year Award shows the power of teamwork. What’s TMC’s 2023 UC Product of the Year Award?

Contact Center 52

Contact Center Innovation Social Media CRM 52

DMG Consulting

JUNE 21, 2023

The fastest-growing CCaaS seat segments are omnichannel and digital. The post DMG Consulting Releases 2023 Contact Center as a Service Worldwide Market Share Report appeared first on DMG Consulting. Seat adoption is being fueled by many first-time customers realizing the potential of these innovative solutions.

Contact Center 48

Contact Center Artificial Intelligence Innovation AI 48

1 to 1

SEPTEMBER 22, 2023

For decades, contact center and CX organizations have strived to become “omnichannel.” Rather than force customers into interactions dictated by the company, an omnichannel system enables customers to engage with a brand on their channel of choice when, where, and how they prefer. And that’s much easier said than done.

Omnichannel 26

Omnichannel AI CX Contact Center 26

DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. What: Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report . MEDIA ALERT. When: Today, 7 December 2022.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

SurveySensum

JULY 24, 2023

That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Customer Think

DECEMBER 8, 2023

Omnichannel shopping puts more power in the hands of consumers, providing endless options for researching and purchasing products. 1WorldSync’s 2023 Consumer Product Content Benchmark Report reveals […] How can brands build a foundation of trust?

Omnichannel 69

Omnichannel Touchpoint Customer Loyalty 69

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Choosing the right contact center software is essential for success.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. Omnichannel communication: Adapting an omnichannel healthcare call center solution allows you to communicate with patients through various channels, such as phone, email, and text.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Comm100

SEPTEMBER 14, 2022

Introducing an omnichannel platform like Comm100 makes it a breeze as it funnels every message from every social platform into a unified inbox. Cpmm100’s omnichannel platform also allows agents to easily move the conversation without losing history or context. 4 Proven Strategies to Increase Enrollment this Fall.

Education 52

Education Social Media Omnichannel Start-ups 52

MyCustomer Experience

FEBRUARY 7, 2023

7th Feb 2023 By Ablanos Business Director UK According to 73% of respondents in our most recent study, the cost of living crisis will have an impact on both in-store and online retail.

Omnichannel 52

Omnichannel Retail 52

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Zendesk

FEBRUARY 3, 2023

Top 5 banking customer experience trends for 2023 Customers are eager for better online and mobile customer service Personalized experiences are increasing retention AI brings efficiency but the human touch remains essential Conversational experiences will become the new normal Emotional connections drive loyalty 1.

Net Promoter Score 52

Net Promoter Score Customer Experience Contact Center AI 52

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. Embracing an omnichannel approach ensures that customers can switch between channels without losing the context of their requests.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

JANUARY 5, 2023

Top 10 Product Feedback Tools in 2023. What are the 10 best Qualtrics competitors and alternatives in 2023 ? . Explore 10 Best Google Forms alternatives in 2023. UseResponse is an omnichannel customer support software and combines 10+ communication channels, including email, Facebook, Twitter, WhatsApp, etc. Userpilot .

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

Execs In The Know

FEBRUARY 17, 2023

The brands who create legendary experiences in 2023 will take their marketing and servicing teams a step further, working cross-functionally and with the help of AI to capture and retain customer attention. The post Social Media as a Service Differentiator: How to Win in 2023 appeared first on Execs In The Know.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Hodusoft

JUNE 5, 2023

HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. It serves as a milestone and a symbol of distinction. It also gives a sense of pride to the employees who jointly contribute to the organization’s success.

Contact Center 40

Contact Center Artificial Intelligence Innovation Customer Satisfaction 40

Hodusoft

JULY 28, 2023

Recently, HoduCC has been recognized as an Emerging Favorite in the prestigious 2023 Shortlist for Call Center Software by Capterra. The Rise of HoduCC HoduCC’s achievement of becoming an Emerging Favorite in the 2023 Shortlist for Call Center Software is a testament to its commitment to excellence and continuous innovation.

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Fonolo

MAY 10, 2023

Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered! Our conferences and events page offers a comprehensive listing – and in this blog, we’ll take a closer look at three noteworthy events happening in 2023.

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Logicalware

DECEMBER 6, 2023

Adding to the complexity, the Regulator of Social Housing introduced the Tenant Satisfaction Measures in April 2023 to ensure social housing landlords are providing quality homes and services to tenants.

Omnichannel 52

Omnichannel Social Media Compliance Government 52

1 to 1

SEPTEMBER 21, 2022

On one hand, they’re looking to provide customers with excellent service while providing omnichannel engagement in customers’ preferred channels. But, is that good strategy to meet the current moment and prepare for 2023? EX will be key for 2023. Today’s business climate is creating a difficult balancing act for CX leaders.

Contact Center 26

Contact Center Gaming CX Start-ups 26

CSAT.AI

JULY 12, 2023

Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. Zendesk CX Trends 2023 found that 77% of business leaders who have invested in improved CX got a return on their investment.

AI 87

AI CX Gambling Sentiment Analysis 87

VOZIQ

JULY 11, 2023

In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Let’s begin with the first blog from Forrester. Make it easy for customers to contact you.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

SurveySensum

OCTOBER 26, 2022

Omnichannel support. Omnichannel support. Customizable feedback surveys. Automate key processes . Real-time analysis . Free trial available . Start at $15/month per user . Analytics and reports . AI chatbot . Start at $49/user per month . Multiple question types. Skip logic . Custom URL variables . Start at $18.44/month. AI chatbot .

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Unlimited Templates and Themes: Choose from an extensive library of templates and themes to customize surveys, ensuring they align with your brand and user preferences.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

OCTOBER 11, 2023

Pros Cons Easy to Use Limited data export options in low-tier plans Omnichannel survey distribution Advanced analytics need expertise Customer Review Source Pricing The basic plan of this tool begins at $224 per month. Delighted seamlessly integrates with popular CRM and business tools, streamlining data management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 21, 2023

Master Omnichannel Support: Engage customers through email, chat, and social media, meeting them on their terms. Exceed Expectations: Go beyond issue resolution; surprise with refunds, discounts, or heartfelt apologies when things go awry. Empower Your Team: Equip customer service reps with friendliness, knowledge, and genuine helpfulness.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Customer Service 73

Customer Service Social Media Omnichannel AI 73

Intercom

JUNE 22, 2023

The result is The State of AI in Customer Service: 2023 report , where we dive into the top five trends transforming customer service. We then compiled that into our 2023 report. This moment is ripe with opportunities – the sooner you adopt AI for your customer service strategy, the greater chance to win a competitive edge.

AI 59

AI Start-ups Technology Technology 59