Zendesk

APRIL 3, 2023

Customer engagement in retail is important because it boosts brand loyalty. It can also give you a view into what customers actually want from your brand, which can help drive your business strategy. According to the Harvard Business Review, companies at the top of their industries in satisfaction rankings grow revenue roughly 2.5

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

TeamSupport

DECEMBER 20, 2023

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team. Embrace Omnichannel Support In 2024, customers expect seamless support across various channels.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

JULY 28, 2023

Recently, HoduCC has been recognized as an Emerging Favorite in the prestigious 2023 Shortlist for Call Center Software by Capterra. This recognition solidifies HoduCC’s position as a market leader, empowering businesses with cutting-edge technology to deliver a superior customer experience.

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Hodusoft

JUNE 5, 2023

HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. The prestigious award serves as a testament to HoduSoft’s unwavering commitment to excellence, innovation, and customer satisfaction.

Contact Center 40

Contact Center Artificial Intelligence Innovation Customer Satisfaction 40

Comm100

SEPTEMBER 14, 2022

out of 5 in customer satisfaction of live chats, compared to the industry average 4.2 Introducing an omnichannel platform like Comm100 makes it a breeze as it funnels every message from every social platform into a unified inbox. Cambrian College provides an excellent case study for the use of live chat in student recruitment.

Education 52

Education Social Media Omnichannel Start-ups 52

SurveySensum

JANUARY 5, 2023

Helps you understand your customer’s views about your product. Measures customer satisfaction with the product. Enhances customer experience and service. Top 10 Product Feedback Tools in 2023. What are the 10 best Qualtrics competitors and alternatives in 2023 ? . Customer service and support .

NPS 52

NPS Start-ups Customer Service Customer Satisfaction 52

Customer Think

MARCH 27, 2024

The latest customer satisfaction report released in the UK by the Institute of Customer Service, revealed that every industry evaluated has fallen in customer satisfaction since January 2023, reflecting the wider global customer experience (CX) picture.

CX 45

CX Retail Customer Satisfaction Customer Experience 45

VOZIQ

JULY 11, 2023

In this month’s edition of customer intelligence, we shed light on informative reads from Forbes, Forrester, and Mckinsey on customer satisfaction, acquisition, omnichannel approach, and much more. Make it easy for customers to contact you. Let’s begin with the first blog from Forrester.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

SurveySensum

OCTOBER 11, 2023

SurveySensum As we delve into AskNicely alternatives, SurveySensum emerges as a top survey-creating tool that redefines how businesses collect and utilize feedback to increase customer satisfaction. The platform helps businesses act on customer feedback promptly, closing the feedback loop for improved customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. The primary aim of the software is to increase efficiency, improve customer satisfaction, reduce operational costs, and help businesses to scale.

Customer Service 76

Customer Service Social Media Omnichannel AI 76

CommBox

AUGUST 9, 2023

Unfortunately it is one that customers often encounter when trying to connect with a business outside of ‘regular’ business hours, such as on weekends or holidays. In today’s fast-paced world where customers demand round-the-clock service, this scenario lowers overall customer satisfaction.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

CSAT.AI

JULY 12, 2023

Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. Zendesk CX Trends 2023 found that 77% of business leaders who have invested in improved CX got a return on their investment.

AI 87

AI CX Gambling Sentiment Analysis 87

Zendesk

MARCH 8, 2023

These customers are no longer content to be “caller number eight” in line or receive “personalized” marketing emails that clumsily paste their names at the top. They expect conversational, omnichannel experiences that meet them where they are. At a basic level, conversations with customers should be friendly, warm, and natural.

AI 98

AI Sentiment Analysis Omnichannel CX 98

SurveySensum

SEPTEMBER 21, 2023

This conveys the importance of delivering quick customer service to increase customer retention. When customers receive timely responses to their inquiries, it not only meets their expectations but also contributes significantly to customer satisfaction and retention.

Customer Retention 52

Customer Retention Non-Profits Social Media Gaming 52

Zendesk

NOVEMBER 28, 2023

If not, customer churn rates can skyrocket due to a misunderstanding of the software. There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Shep Hyken

JANUARY 16, 2023

10 Ways to Boost Customer Satisfaction by G. Harvard Business Publishing) Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue. Customers love it when you know and understand them.

Customer Service 14

Customer Service Customer Satisfaction Customer Loyalty Omnichannel 14

Aquire

JANUARY 24, 2022

You may know this already: the adoption of chatbots has been steadily on the rise for years now, as they’ve been helping businesses — not only increase conversions and sales — but also improve customer experience and customer satisfaction. By 2023, the banking, retail, and healthcare sectors will save 2.5 Gart n er ).

Healthcare 98

Healthcare Real Estate AI Artificial Intelligence 98

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. From its inception in the 1970s to 2023, call center software has come a long way. Let’s take a look at some of the emerging trends and predictions for call center software in 2023.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

CommBox

SEPTEMBER 13, 2021

24/7 Customer Engagement – With chatbots, your business is always available. You can communicate with customers worldwide, offer products and complete sales processes without having on-site human support agents. By 2023, chatbots are projected to drive eCommerce transactions worth $122bn. How Chatbots Increase Sales.

Sales 98

Sales AI Healthcare Omnichannel 98

Aquire

NOVEMBER 8, 2021

billion in 2023, and beyond $20 billion in 2024. One of the ways credit unions can support members online for applications and similar dealings is by using cobrowse technology , a customer support tool that’s gained in popularity in recent years. Credit unions are going omnichannel. The rise of video chat.

Technology 98

Technology Technology Omnichannel Gaming 98

CommBox

OCTOBER 11, 2021

24/7 Customer Engagement – With chatbots, your business is always available. You can communicate with customers worldwide, offer products and complete sales processes without having on-site human sales agents. If you have bots, you don’t need a sales agent who can speak five languages, only one bot to engage more customers worldwide.

Sales 52

Sales Omnichannel Social Media Retail 52

Hodusoft

OCTOBER 19, 2023

As per a report , the customer care BPO market is estimated to rise from US$22,598.82 from 2023 to 2028. However, as the demand for exceptional customer service continues to rise, the operating costs associated with BPO contact centers are also rising greatly. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Hodusoft

JANUARY 3, 2024

billion in 2023 and it is projected to grow at a compounded annual growth rate of 18% to touch USD 16.43 After the COVID-19 pandemic, CCaaS solutions became a lifesaver for many companies and it enabled them to run their customer service operations remotely. These capabilities contribute to increased customer satisfaction and loyalty.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Lumoa

APRIL 28, 2024

Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Logicalware

MAY 24, 2023

Today Puzzel continues to innovate in the world of customer service and has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Today, the Puzzel customer engagement platform comprises five integrated solutions.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024?

AI 98

AI Unstructured Data Engineering CRM 98

MattsenKumar

JANUARY 5, 2023

As someone who leads customer service, it’s certainly no mystery to you that customer satisfaction can make or break your business. When each customer service interaction is so important, you’ll want to strengthen quality assurance in your call center on a regular basis. Want to know how?

Omnichannel 52

Omnichannel Customer Satisfaction CRM Customer Service 52

Zendesk

SEPTEMBER 5, 2023

Customers expect seamless and personalized interactions that can keep up with the fast-paced, interconnected landscape of today’s digital world. Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. What is an omnichannel contact center?

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SugarCRM

JULY 4, 2023

Omnichannel Communication Not all customers have the same go-to communication outlets regarding corporate interactions. Thus, providing many readily available communication outlets is essential when searching for powerful customer service software. Read our 2023 CRM – Midmarket Emotional Footprint Report !

Customer Service 26

Customer Service Social Media CRM Omnichannel 26

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. But why is personalization such an important strategy in ensuring a positive customer experience in retail?

Retail 52

Retail Customer Experience Touchpoint Customer Acquisition 52

SurveySensum

APRIL 21, 2023

We evaluate the customer reviews from platforms like G2, Capterra, and Trustradius and list out the pros and cons of each tool. A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Request a Demo 7.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Hodusoft

MARCH 9, 2023

Optimizing CX with Omnichannel Contact Center in Your E-commerce Business If you’re an e-commerce entrepreneur, this question is for you. Do you think you provide adequate customer experience (CX) to your customers? But just 60 percent of customers agreed. Think again.

E-commerce 52

E-commerce Contact Center Omnichannel CX 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. Omnichannel communication: Adapting an omnichannel healthcare call center solution allows you to communicate with patients through various channels, such as phone, email, and text.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

SurveySensum

JULY 17, 2023

By adopting similar strategies, retailers can create an environment that encourages customers to explore, engage, and enjoy their shopping journey. This ultimately leads to increased customer satisfaction and loyalty, resulting in a competitive edge in the retail industry. Let me give you a picture of an ideal customer journey.

Retail 52

Retail Customer Experience Sports Touchpoint 52