SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Request a Demo 7.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52