Zendesk

FEBRUARY 22, 2023

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Customer Think

JANUARY 23, 2023

Are you facing challenges in your business operations? Before you have any second thoughts about your business, we want you to consider the following statistics. – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023. Are you an eCommerce retailer? – Revenue is […]

Retail 64

Retail Business Operations Omnichannel Technology 64

CommBox

AUGUST 9, 2023

Round-the-clock service differentiates your business from businesses operating on a 9-5 schedule, provides you with a competitive edge and creates a lasting, positive impact on the customer experience. Businesses can respond in real-time or as soon as possible, ensuring seamless communications.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

TeamSupport

MAY 31, 2023

Scalability Chat software can handle multiple customer inquiries simultaneously, allowing companies to scale their customer support operations without adding more human agents. Furthermore, chatbots offer omnichannel support, meaning that a chatbot can be available in more than just on your website.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering CRM 98

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. The event is scheduled for September 21, 2023, at the Taj MG Road in Bengaluru. Join us today to shape the future of BPO!

Innovation 52

Innovation Data Entry Artificial Intelligence ML 52