2023 Business Operations Omnichannel Predictive Analytics 
Lumoa
APRIL 28, 2024
Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.
Zendesk
NOVEMBER 3, 2023
According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. Zendesk, for example, offers generative AI in the unified, omnichannel Agent Workspace.
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