Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). When it comes to compliance, GDPR is especially important if you are operating within the European Union. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

SugarCRM

OCTOBER 5, 2023

CRM tools are a prerequisite for successful business operations in this new dynamic environment. As such, SugarCRM aims to deliver complex yet user-friendly solutions to business owners that aim to better manage their resources and enhance Customer Experience (CX).

CRM 26

CRM Predictive Analytics Sales Omnichannel 26

Hodusoft

NOVEMBER 1, 2022

FCR is the King of call center KPIs as it affects the following areas of business: Operating costs Customer churning rate Employee attrition as well as satisfaction Sales Net promoter score A high FCR positively impacts all the above areas exhibiting beneficial results in business outcomes. 7 best practices to boost your FCR.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Zendesk

NOVEMBER 3, 2023

Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard. Zendesk, for example, offers generative AI in the unified, omnichannel Agent Workspace.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? We’re moving towards a personalized omnichannel experience in B2B customer journeys. Why are your customers turning away from you?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SugarCRM

MARCH 28, 2024

Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. While in the past, these were just a way to tackle customer information management, these days, CRMs are complex and can be leveraged in multiple ways to overcome business challenges. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26