The opinion of 6 experts on the future of contact centers in a post-corona world
Steven Van Belleghem
MAY 19, 2020
But we had had the modest ambition, in line with our 2024 vision, to fire up small initiatives in 2020 to explore the possibilities and impact of service experts or agents working from home. We see this evolution on progressing over two dimensions: the complexity of the tasks and the complexity of the data that is handled in those tasks.
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