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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.

Artificial Intelligence 59
Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59
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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

MAY 19, 2020

While the customer contact sector has always been at the forefront of innovative solutions and while we are convinced that artificial intelligence will play a big role in optimizing the customer contact between companies and customers, the human touch is now more than ever the most important factor in the contact center.

Contact Center 52
Contact Center Start-ups E-commerce Innovation 52
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