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How Artificial Intelligence and Predictive Analytics Can Help You Reduce Customer Churn

CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.

Artificial Intelligence 59
Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59
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The opinion of 6 experts on the future of contact centers in a post-corona world

Steven Van Belleghem

MAY 19, 2020

We see the average handle time going up because customers want to talk to a human customer contact employee, somebody who listens to their needs. Just to put things in perspective: we don’t see our customer support as a contact center but rather an advice center.

Contact Center 52
Contact Center Start-ups E-commerce Innovation 52
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