CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Taylor Reach Group

SEPTEMBER 29, 2020

And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Fortunately, most of these components can be found in a single cloud platform known as Contact Center as a Service, or CCaaS. Contact centers are swimming in information collected from their data lakes. WORKFORCE MANAGEMENT.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

JANUARY 23, 2018

Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Lumoa

MARCH 20, 2018

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Steven Van Belleghem

MAY 19, 2020

We see the average handle time going up because customers want to talk to a human customer contact employee, somebody who listens to their needs. Just to put things in perspective: we don’t see our customer support as a contact center but rather an advice center.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52