Artificial Intelligence Customer Service Machine Learning Structured Data 
Taylor Reach Group
SEPTEMBER 29, 2020
And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Fortunately, most of these components can be found in a single cloud platform known as Contact Center as a Service, or CCaaS. Contact centers are swimming in information collected from their data lakes.
Lumoa
JANUARY 23, 2018
Even if your customer service agent or customer insight analyst reads all the comments and even responds them, do you know what decisions you need to make in the leadership team? Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.
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Lumoa
FEBRUARY 9, 2023
Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Why are your customers turning away from you?
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
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