AI Artificial Intelligence Structured Data Unstructured Data 
CSAT.AI
SEPTEMBER 25, 2017
Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Artificial Intelligence Can Help Predict Customer Churn.
Steven Van Belleghem
MAY 19, 2020
Most of the reactions below, mention automation as well, obviously: AI, analytics, chatbots, voice assistants, etc. Analytics and AI second: we apply analytics to interactions and processes, designing action plans based on insights. That will be a big part of the future of work and building a fantastic customer experience too.
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