Aquire

FEBRUARY 3, 2022

But with so many different ways for customers to communicate with companies, how do you ensure they get seamless, quality service throughout their journey? Omnichannel customer service is the key. What is omnichannel customer service? What is the difference between multichannel and omnichannel customer service?

Omnichannel 52

Omnichannel Customer Service Social Media Touchpoint 52

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Personalized support through omnichannel expands. Seventy-one percent of consumers expect companies to deliver personalized interactions.

Customer Service 88

Customer Service Omnichannel CRM Contact Center 88

Comm100

NOVEMBER 15, 2022

This is known as omnichannel customer engagement. Omnichannel platforms unify every channel into one system, from phone to live chat, so organizations can deliver the same quality of service across every channel. Speed to meet customers’ expectations. Efficiencies that translate into cost-savings.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Hodusoft

MAY 24, 2022

billion by 2025 from USD 11.5 With high customer expectations and the pressure to meet service level agreements, cloud-based contact centers give organizations a more flexible, scalable, and cost-effective solution than on-premises solutions. during the forecast period, reaching USD 36.1 billion in 2020” .

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

SugarCRM

OCTOBER 27, 2022

Customer expectations are continuing to rise every day, which means businesses must operate in ways that meet new CX standards set by the digital environment. Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment. Customer Experience is a differentiator and a business essential.

B2B 26

B2B E-commerce CRM CX 26

SurveySensum

JULY 13, 2023

Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support. Touchpoints Customer service, self-service portals, troubleshooting guides, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Launch CSAT and NPS surveys to assess customer satisfaction and loyalty. Gather feedback to understand customers’ expectations regarding personalized offers, rewards, customer service, and post-purchase support. Touchpoints Customer service, self-service portals, troubleshooting guides, etc.

Retail 52

Retail Customer Experience Touchpoint Social Media 52