Zendesk

OCTOBER 17, 2022

The Fourth Industrial Revolution (4IR) technologies are expected to create up to $3.7 trillion in value by 2025. While direct-to-consumer, on-demand, and subscription services have been around for a while, consumers’ expectations have changed significantly. Intelligent technology. An evolving workforce.

Manufacturing 98

Manufacturing AI Artificial Intelligence ML 98

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Why are your customers turning away from you? Why is NPS ® going up or down?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Zendesk

JULY 22, 2022

Conversational AI is a form of artificial intelligence that uses large volumes of data, natural language processing ( NLP ), and machine learning. Having to reiterate information is not only frustrating but also leaves customers feeling unheard and undervalued. Customer service is the No.1

AI 98

AI Artificial Intelligence Omnichannel Machine Learning 98

CommBox

NOVEMBER 22, 2022

This adds the personalized and welcoming touch that customers expect. . Brands have begun leveraging AI to humanize the customer experience. While human agents need to repeat themselves every single time they interact with a customer, AI only needs to be deployed once, simplifying the work process.

CX 98

CX E-commerce Net Promoter Score NPS 98