How Artificial Intelligence is Changing CX in the Contact Center
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. When they’re powered by AI, natural language understanding, and machine learning, conversational IVR systems go even further, responding to more complex customer queries and speaking in nuanced sentences.
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