2027, Contact Center, Customer Satisfaction and Sentiment Analysis

4 Key Pieces your Contact Center is Missing & You Don’t Even Know

Ameyo Callversations

AUGUST 26, 2021

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals.

Contact Center

Contact Center Sentiment Analysis AI Finance

Voice of the Future: How Speech Analytics is Reshaping CX

MattsenKumar

SEPTEMBER 21, 2023

IDC states that companies using real-time analytics see a 25% increase in customer satisfaction. Real-time interactions develop a sense of trust among customers for the brand. Customer satisfaction levels increase manifold if call center agents can provide first-call resolution (FCR). percent.

CX Non-Profits Sentiment Analysis Artificial Intelligence

Tech Customer Success

4 Key Pieces your Contact Center is Missing & You Don’t Even Know

Voice of the Future: How Speech Analytics is Reshaping CX

Webinars

Stay Connected