Fonolo

DECEMBER 1, 2022

With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

MattsenKumar

SEPTEMBER 21, 2023

According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools. billion in 2027 at a compound annual growth rate (CAGR) of 17.3 billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 26, 2021

Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98