Fonolo
DECEMBER 1, 2022
With the right tools on board, your contact center can increase agent happiness and productivity, while hitting your KPIs and running an efficient operation that scales with ease. . But how do you buy the call center software and choose from the countless options in a very competitive marketplace? billion by 2027.
Fonolo
JANUARY 18, 2022
Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction. The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027!
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Ameyo Callversations
AUGUST 26, 2021
Contact centers make the spine of your customer experience. Any piece that you miss in the contact center eventually disturbs the experience for the customer. Over the last few years, AI and digital transformation have evolved some new trends, and contact centers fall under that transitioning verticals.
Ameyo Callversations
NOVEMBER 16, 2021
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.
Ameyo Callversations
SEPTEMBER 6, 2022
Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels. With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption.
Hodusoft
NOVEMBER 18, 2021
HoduCC wins 2021 CUSTOMER Contact Center Technology Award by TMC. HoduCC, our Omnichannel Contact Center Software has been recognized with the 2021 CUSTOMER Contact Center Technology Award by Technology and Maintenance Council (TMC). Contact Center marketplace today.
DMG Consulting
AUGUST 10, 2023
This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.
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