Customer Think

JUNE 27, 2024

According to GlobeNewsWire, the global AI market will reach $407 billion by 2027 and add over $15.7 Artificial intelligence (AI) is a tool that helps businesses run more efficiently. Automation with the strength of AI is changing how businesses work. trillion to the world economy by 2030.

AI 59

AI Artificial Intelligence Technology Technology 59

Customer Think

APRIL 28, 2023

trillion by 2027, with an annual growth rate of 11.51%. The pandemic prompted a significant shift in customer behavior as they take the digital route to make purchases rather than the traditional offline stores, which has helped boost the e-commerce industry. The global e-commerce market is expected to reach $6.35

E-commerce 64

E-commerce Technology Technology 64

NGDATA

FEBRUARY 20, 2024

billion in 2027, offset by targeted investments and network synergies of $1.2 billion in 2027. The merger integrates Discover's payment processing network, challenging existing networks, generating expense savings of $1.5 Source The post Capital One to acquire Discover for $35 billion appeared first on NGDATA.

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Hodusoft

JUNE 17, 2021

This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . The global call center market size amounted to 339.4 billion USD in 2020. Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

Fonolo

DECEMBER 1, 2022

billion by 2027. It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact Center 87

Contact Center Omnichannel Artificial Intelligence Sentiment Analysis 87

Hodusoft

MARCH 10, 2022

The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. VoIP (Voice over IP) which uses IP to connect Private Branch Exchanges (PBXs), is a terminology now being used interchangeably with IP telephony. .

Invoicing 98

Invoicing Hospitality Hospitality Finance 98

TeamSupport

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Hodusoft

DECEMBER 26, 2024

The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Preference of Text over Email A majority of customers prefer text messages over email. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! Contact centers have experienced a wild ride throughout the pandemic – and it looks like it is continuing in a more positive direction.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Ameyo Callversations

AUGUST 26, 2021

dollars by 2027. In consequence, enhancing the customer service experience has become a top priority for businesses. The global contact center market size amounted to 339.4 billion U.S. dollars in 2020 and is expected to grow and reach a value of 496 billion U.S. Data Source – Statista.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Hodusoft

MAY 24, 2023

The industry is projected to reach USD 496 billion by 2027. billion by 2027. percent between 2022 and 2027. Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. billion in 2020.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Ameyo Callversations

NOVEMBER 16, 2021

A report predicts that the AI market size will reach US$ 270 billion by the end of 2027. As one of the leading technological aspects, Artificial Intelligence (AI) keeps gaining popularity for both sales professionals and marketers and has become an essential part of providing an exceptional and hyper-personalized customer experience.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

ProProfs

NOVEMBER 21, 2019

In their report called ‘Global E-Learning Market Analysis & Trends – Industry Forecast to 2027’, Research & Markets said that “The Global E-Learning Market is poised to grow strong during the forecast period 2017 to 2027.”. The report further revealed that the e-learning market will grow to $325 Billion by 2025.

Education 69

Education Start-ups Sports Technology 69

Execs In The Know

FEBRUARY 5, 2024

According to a Black Book Market Research survey, hospital outsourcing, valued at around USD 304 billion in 2022, may reach USD 650 billion by 2027. The impact of outsourcing on the healthcare industry is evident in its enhanced administrative efficiency, covering functions like billing, coding, and claims processing.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

DMG Consulting

SEPTEMBER 6, 2024

Revenue from CAI implementations is expected to grow by more than 200% in 2025 and 2026, and at least 100% in the following three years, 2027 – 2029. DMG estimates the total addressable market (TAM) for CAI solutions is immense, as over 95% of companies are using outdated IVR systems.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Aquire

JANUARY 6, 2022

billion by 2027. The video conferencing market is expected to grow at a compound annual growth rate of 15.5 percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. For comparison, the live chat market — which is one of the most popular customer support solutions — is expected to reach $1.28

Customer Service 98

Customer Service Social Media Technology Technology 98

DMG Consulting

AUGUST 10, 2023

DMG projects the IA market to grow by 10% in 2023 and 2024, and by 9% in the following three years, 2025 – 2027. DMG also anticipates that IA will continue to slowly work its way into more enterprise activities.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Retently

OCTOBER 16, 2024

billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction.

Customer Satisfaction 134

Customer Satisfaction Touchpoint Net Promoter Score Start-ups 134

Shep Hyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Imperatives for New Age Retail. Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Zendesk

DECEMBER 11, 2023

terawatt-hours of electricity annually by 2027 , or more than most small countries use in a single year. Artificial intelligence (AI) is powering one of the biggest transformations in history, but powering AI is vast amounts of energy— an estimated 85.4

AI 52

AI Artificial Intelligence Engineering Education 52

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. CRM solutions are now considered an essential investment for delivering excellent customer experiences in the long term.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Hodusoft

NOVEMBER 18, 2021

As per estimates by Statista , the global contact center market will grow steadily over the next few years to hit USD 496 billion by 2027. Thanks to digitization and technological advancements, the contact center industry is taking rapid strides to become one of the most advanced and early adopters of the latest innovations. .

Contact Center 52

Contact Center Technology Technology Omnichannel 52

Logicalware

JANUARY 29, 2024

In fact, Gartner predicts that by 2027, chatbots will become the primary customer service channel for a quarter of organisations, illustrating that virtual interactions are fast becoming the preferred choice.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

MattsenKumar

SEPTEMBER 21, 2023

billion in 2027 at a compound annual growth rate (CAGR) of 17.3 Companies that invested in Speech Analytics have attained unexpected growth over the years. As per the recent reports by Markets and Markets , the Speech Analytics market will grow from USD 2.3 billion in 2022 to USD 5.1 percent.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Zendesk

JANUARY 10, 2023

billion by 2027. Compare that to 2021, when only 53 percent of companies were actively outsourcing or thinking about outsourcing some aspect of their support operations. As a result, the global value of the industry—which was worth $92.5 billion in 2019—is projected to reach $405.6

Omnichannel 52

Omnichannel Business Growth Customer Service Customer Expectations 52

Hodusoft

DECEMBER 13, 2023

As per a report , In 2020, hosted PBX reached a market size of over USD 5 billion and is expected to grow at a CAGR of more than 12% over 2021-2027. Businesses that have started adopting hosted IP PBX telephony systems are way ahead of the curve compared to their competitors.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. As opposed to a traditional call, video calls have their benefits and requirements, but video calls and conferences are gaining much traction in the market.

Contact Center 52

Contact Center Social Media Healthcare NPS 52

MattsenKumar

AUGUST 13, 2021

billion by the end of 2027. To keep a brand’s identity and its community safe from harmful content, moderators can screen and remove it. According to research, the content moderation industry is anticipated to reach a value of US$11.8 All of this is a direct result of increased access to the internet and all of its contents.

E-commerce 52

E-commerce Artificial Intelligence Legal Social Media 52

Hodusoft

JULY 28, 2021

According to SoftwareAdvice , most of the people in the industry expect the US landline telephone network will cease to exist by 2027. A dedicated business phone system lends reliability and consistency in communication. This trend became more pronounced during the Covid-19 pandemic.

Start-ups 52

Start-ups Engineering Technology Technology 52

Hodusoft

MARCH 22, 2023

billion by 2027. A report released by Research and Markets estimated the global market size at $404.3 billion in 2020. It projected the market to grow at a compound annual growth rate of six percent to $607.6 By providing our sophisticated solutions, we have helped many businesses across the globe to set up state-of-the-art call centers.

E-commerce 52

E-commerce Start-ups CRM Contact Center 52

ProProfs

FEBRUARY 23, 2022

billion by 2027 from $8.76 They will help you, especially if you’re out in the market looking for a learning management system for the first time. Talking of LMS, the global LMS market is expected to grow to $38.10 billion in 2019.

Education 52

Education Start-ups 52

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Streamlining Backend Operations 9. Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 That’s a lot of shopping carts, checkouts, and happy customers!

Sales 148

Sales Social Media Predictive Analytics Start-ups 148

Ameyo Callversations

SEPTEMBER 6, 2022

With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. Interestingly, it means benefiting from a contact center to engage with their customers via different communication channels.

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. And one of the front-runners in this transformation is the hosted IP PBX system.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis Customer Satisfaction Technology 52

Zendesk

APRIL 14, 2023

The employee experience team will seek to increase average employee retention to five years by Q1 of 2027. The employee experience team will seek an average employee job satisfaction score of 9 out of 10 on the annual survey. On-the-job training is an important step in the onboarding process, but it shouldn’t stop there.

Start-ups 52

Start-ups Technology Technology Touchpoint 52

Hodusoft

JUNE 7, 2023

According to market research reports, the global SIP trunking market was valued at around $10 billion in 2020 and is expected to increase to more than $30 billion by 2027, registering a compound annual growth rate (CAGR) of over 12% during the forecast period. As a result, the size of the SIP market is continually increasing.

Transportation 52

Transportation Start-ups Engineering Technology 52

Steven Van Belleghem

NOVEMBER 28, 2023

This value is projected to rise rapidly in the coming years, almost doubling in size from 2022 to 2027 , reaching a value of 351 billion dollars. In 2022, the global market value of secondhand and resale apparel was estimated to be worth 177 billion U.S. And we’ve already seen many brands jumping on that “preloved” boat over the past year(s).

CX 62

CX Customer Experience Entertainment Gaming 62