Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Logicalware

JANUARY 29, 2024

It’s reassuring then, that the same McKinsey survey reports that the key areas for investment include technology that improves omnichannel and digital capabilities. Remote contact centre staff have found that cloud technology helps them to collaborate with other agents and teams easily and provide better customer service.

Customer Experience 52

Customer Experience Artificial Intelligence Data Entry Omnichannel 52

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.

Contact Center 48

Contact Center Artificial Intelligence AI Actionable Insights 48

TeamSupport

MAY 31, 2023

And while these times are tough, there are proactive technological solutions that can ease the burden of maintaining positive customer experiences during workplace challenges. Chatbots are a great technological solution to increasing your customer service support manpower while utilizing the resources you already have on hand.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Zendesk

DECEMBER 11, 2023

terawatt-hours of electricity annually by 2027 , or more than most small countries use in a single year. Only use AI when we truly need it: Think about whether AI is the best tool to solve the problem, or whether other technologies (with lower computing and energy requirements) can be used to achieve business needs.

AI 52

AI Artificial Intelligence Engineering Education 52

Fonolo

JANUARY 18, 2022

The global contact center industry was valued at approximately $339 billion in 2020, and is expected to reach $496 billion by 2027! The more technology improves, the shorter our attention spans become, according to a study conducted by Microsoft. You can read the full report here , but here are some quick highlights!

Contact Center 81

Contact Center Omnichannel Technology Technology 81

MattsenKumar

SEPTEMBER 21, 2023

As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. Businesses use this technology to make informed decisions while developing marketing strategies.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

MARCH 10, 2022

The changing landscape of business communications accelerated technological innovations in the telecom space. The hosted IP PBX software market is expected to grow at a rate of 20% by 2027. VoIP technology enables users to make calls (audio/video) over an internet connection. WebRTC technology. VoIP (Voice over IP).

Invoicing 98

Invoicing Hospitality Hospitality Finance 98

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Fonolo

DECEMBER 1, 2022

billion by 2027. It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7 What is Omnichannel Functionality? .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Hodusoft

JUNE 17, 2021

The data sources include approved user reviews, public data sources, and data from technology vendors. . This industry is expected to grow steadily in the next few years and reach a value of 496 billion USD by 2027. . Kartik Khambhati, Co-Founder & CBDO said. HoduCC scored 87 points to emerge as the. Category Leader in the list.

Contact Center 98

Contact Center Gambling Text Analytics Government 98

SugarCRM

FEBRUARY 28, 2022

CRM is a multi-billion-dollar industry estimated to reach a by 2027. 91% say they expect to use AI technology to augment existing processes to increase over the next 24 months. We believe technology should make life easier for its users and easier to collaborate. The Growing Role of AI. Closing Thoughts.

CRM 49

CRM Customer Retention Net Promoter Score AI 49

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

JANUARY 10, 2024

That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. The Future of Hosted IP PBX Systems As technology continues to advance, the future of hosted IP PBX systems looks promising.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Ameyo Callversations

AUGUST 26, 2021

Nowadays, businesses are evolving at a relatively faster pace due to AI and business analytics technologies. dollars by 2027. To accomplish this, technology can provide context and insights into the whole customer journey. A Forrester report says, 23% of B2B CMOs see improving the customer experience as a top three objective.

Contact Center 98

Contact Center Sentiment Analysis AI Finance 98

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Hodusoft

JUNE 7, 2023

A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. Since then, it has revolutionized real-time technology as we know it. It provides a simple framework to begin and end communication via the Internet.

Transportation 52

Transportation Start-ups Engineering Technology 52

Zendesk

APRIL 14, 2023

Employee experience management best practices Using technology to improve the employee experience What is employee experience management? The employee experience team will seek to increase average employee retention to five years by Q1 of 2027. Already sold on the benefits of employee experience technology?

Start-ups 52

Start-ups Technology Technology Touchpoint 52

Ameyo Callversations

SEPTEMBER 6, 2022

With the global market value of call centers forwarding toward $496 billion (by 2027), many call center businesses are evolving towards greater success with cloud adoption. Call centers are adopting cloud-based CCaaS technology to avail of the following benefits: # 1. What are the Benefits of Contact Center as a Service?

Contact Center 52

Contact Center Social Media Omnichannel AI 52

Shep Hyken

APRIL 8, 2022

Gartner analysts predict that by 2027, a quarter of Fortune 20 companies will be displaced by companies that neuromine and influence subconscious consumer behavior at scale. . Besides, Amazon One is another “just walk out” payment technology wherein shoppers can pay by scanning their hands via biometrics.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

MattsenKumar

AUGUST 13, 2021

billion by the end of 2027. Adoption of Hybrid Approach i.e., Involving Both Humans and Technology. Content moderation solutions that combine the power of humans and technology are becoming increasingly popular among companies. According to research, the content moderation industry is anticipated to reach a value of US$11.8

E-commerce 52

E-commerce Artificial Intelligence Legal Social Media 52

Steven Van Belleghem

NOVEMBER 28, 2023

Just think how this could change the game for all your customer facing teams if they are augmented with this technology. Once AR technology really takes off (and I think the Vision Pro could play an important role here), it will have a huge impact on all things CX. with the goal of helping students better understand STEM concepts.

CX 62

CX Customer Experience Entertainment Gaming 62

Hodusoft

JULY 28, 2021

According to SoftwareAdvice , most of the people in the industry expect the US landline telephone network will cease to exist by 2027. Leverage Softphone technology. PBX lets you use softphone technology, which requires no additional device for making calls. This trend became more pronounced during the Covid-19 pandemic.

Start-ups 52

Start-ups Engineering Technology Technology 52

Ameyo Callversations

MAY 10, 2022

According to Global Market Insights , the video conferencing market size exceeded USD 15 billion in 2020 and is projected to expand at around 23% CAGR from 2021 to 2027. Hence, customer-focused enterprises are looking for technologies to help customers when they need them the most.

Contact Center 52

Contact Center Social Media Healthcare NPS 52

1 to 1

JUNE 15, 2021

billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites. That’s why firms are increasing investment in content moderators to monitor and track potentially sensitive footage with varying levels of severity.

Social Media 26

Social Media AI Education Technology 26

Aquire

JANUARY 21, 2022

percent per year from 2020 to 2027, to reach $1.28 If you’re thinking about how to get the most out of live chat or how to choose the right live chat technology, here’s everything you need to know. With the right technology, they can even be integrated to weave a single interaction history that helps you service customers even better.

Omnichannel 52

Omnichannel Customer Satisfaction Sales Sports 52

Hodusoft

JUNE 21, 2023

There are many factors to consider, such as the type, size, location, budget, technology, staff, training, and culture of your call center. billion by 2027. Setting up a call center can be a complex and challenging task, but it can also be rewarding and profitable if done right. billion in 2020 to USD 607.6 In the U.S.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

ProProfs

NOVEMBER 21, 2019

Technology has crept up the sleeves of education, and the results have been outstanding. In their report called ‘Global E-Learning Market Analysis & Trends – Industry Forecast to 2027’, Research & Markets said that “The Global E-Learning Market is poised to grow strong during the forecast period 2017 to 2027.”.

Education 69

Education Start-ups Sports Technology 69

ProProfs

OCTOBER 26, 2021

Online learning is expected to reach more than USD 1 trillion by 2027. In this development, learning technologies, such as Tin Can API LMS, play a key role by expanding the playing field, ensuring transparency, and giving people more control over learning. In other words, you don’t have to confine yourself to an LMS platform.

Education 52

Education Start-ups Compliance Engineering 52