Execs In The Know
FEBRUARY 5, 2024
This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.
Fonolo
DECEMBER 1, 2022
billion by 2027. AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. . It’s important to understand what each option entails before you decide which works . DID YOU KNOW: The Contact Center Software market size is expected to grow from US $35.2 billion in 2022 to US $93.7
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MattsenKumar
SEPTEMBER 21, 2023
As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. In a few years, there will be rapid growth in companies adopting this technology to cater to the high demands of customers. Businesses use this technology to make informed decisions while developing marketing strategies.
Hodusoft
JANUARY 10, 2024
That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. The Future of Hosted IP PBX Systems As technology continues to advance, the future of hosted IP PBX systems looks promising.
Ameyo Callversations
AUGUST 26, 2021
Nowadays, businesses are evolving at a relatively faster pace due to AI and business analytics technologies. dollars by 2027. To accomplish this, technology can provide context and insights into the whole customer journey. A Forrester report says, 23% of B2B CMOs see improving the customer experience as a top three objective.
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