2027 Customer Service Sentiment Analysis Technology 
Execs In The Know
FEBRUARY 5, 2024
This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.
Fonolo
DECEMBER 1, 2022
billion by 2027. Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. billion in 2022 to US $93.7 What is Omnichannel Functionality? .
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MattsenKumar
SEPTEMBER 21, 2023
As companies intensify their quest to deepen customer relationships, this technology emerges as a linchpin. It transforms how the company interacts with its customers, delivers valuable insights, and improves CX. Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights.
Ameyo Callversations
AUGUST 26, 2021
As a result, customer expectations are growing/evolving and becoming more demanding in the context of customer services. A Forrester report says, 23% of B2B CMOs see improving the customer experience as a top three objective. dollars by 2027. 2) Experience as a Service. billion U.S.
Hodusoft
JANUARY 10, 2024
That’s why it’s not surprising to see that the hosted PBX market size exceeded USD 5 billion in 2020 and is poised to grow at over 12% CAGR between 2021 and 2027. This innovative approach to telephony is rapidly gaining traction among hosted service providers and the hosted PBX industry is witnessing a boom.
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