2028 Customer Expectations Customer Retention Omnichannel 
VOZIQ
APRIL 26, 2022
That` is why it is part of the fast-growing computer and IT industry with a 12% occupational growth between 2018 and 2028. With AI, you can minimize churn and maintain customer loyalty in three key ways: Identify customers’ intent on leaving. Case in point, employee turnover and customer retention are closely related.
Aquire
JANUARY 27, 2022
Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. When you review customer feedback and KPI data, it will be tempting to try and address all the issues it reveals at once. percent from 2021 to 2028.
Expert insights. Personalized for you.
40 
Let's personalize your content