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Everything You Need to Know About Contact Center as a Service (CCaaS)

Hodusoft

billion by 2030. So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. What is CCaaS? What is CCaaS? CCaaS is the acronym for Contact Center as a Service.

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Hosted Contact Center: How They’ve Changed the Landscape of Customer Support?

Ameyo Callversations

This is one reason behind the tremendous growth of the customer support industry worldwide. As per statistics , the global customer experience management market size is expected to grow at a CAGR of 18.1% from 2022 to 2030. 93% of customers are likely to buy again from brands that offer excellent customer services.