Hodusoft
JANUARY 3, 2024
billion by 2030. This self-service feature enables customers to find information or complete tasks without agent assistance, improving efficiency and reducing the workload on agents. This integration enhances efficiency by providing agents with a comprehensive view of customer history, preferences, and previous interactions.
Ameyo Callversations
JUNE 28, 2022
This is one reason behind the tremendous growth of the customer support industry worldwide. As per statistics , the global customer experience management market size is expected to grow at a CAGR of 18.1% from 2022 to 2030. 93% of customers are likely to buy again from brands that offer excellent customer services.
Hodusoft
NOVEMBER 2, 2023
As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. Campaign management tools enable businesses to organize and track outbound calling campaigns for marketing, sales, or customer support.
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