2030 Customer Expectations Innovation Machine Learning 
SurveySensum
JULY 20, 2023
The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. According to a study conducted by Salesforce , 76% of customers expect companies to understand their needs and expectations.
Intercom
DECEMBER 14, 2023
Over the past 12 months, everyone has been racing to keep up with the relentless pace of innovation: rethinking business strategies, building new solutions, and preparing teams for the massive changes on the horizon. That transformative power is most evident in the customer service space. Same with customer expectations of the tech.
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