a-cx-moment-with-calm-along-with-6-other-recent-updates 
Customer Service Life
APRIL 14, 2021
I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. A CX Moment with Calm. The Calm app , a sleep and meditation app, saw a huge jump in downloads in 2020 for obvious reasons. Let’s dive in. Unwritten Rules of Customer Service.
SurveySensum
FEBRUARY 6, 2024
Well, this has been a challenge faced by many companies. After putting so much effort into getting them onboard, they leave. Yes, this hurts like a breakup! But fret not; there is one thing you can do! Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. Well, here it is.
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