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From Reactive to Proactive: How Organizations are Using AI-Infused CRM to Level-Up CX

SugarCRM

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

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Data-Driven Decision Making: The Differentiator

Helpt

Diagnostic Analytics : Moving a step further, diagnostic analytics seeks to understand why something happened. Predictive Analytics : This type uses statistical models and forecast techniques to understand the future. It involves more in-depth data mining and correlations.