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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. Large volumes of qualitative data turn into actionable insights.

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Top 10 Employee Feedback Tools in 2024 for a Thriving Workplace

SurveySensum

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.