Execs In The Know

MARCH 13, 2023

It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Want to know what the #1 used car in California is? This artistic community where everyone has a voice will be the perfect setting for our sharing community of customer experience (CX) leaders.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Execs In The Know

APRIL 14, 2022

Not only did the event bring together many of the best minds in customer experience (CX) — all for a much-needed moment of COMMUNITY, CONNECTION, and BALANCE — but the event also provided a ton of learnings and actionable insights for attendees to take back to their organizations. Key Takeaways. Key Takeaways.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

OCTOBER 27, 2021

Craig provided a panoramic view of his brand’s transformation from a single hardware store in Sonoma, California to an iconic brick-and-mortar and eCommerce leader. Here a glimpse of some of the insights he shared: 1. Analytic tools can help accomplish this, turning program data into actionable insights.

Contact Center 52

Contact Center Actionable Insights NPS Retail 52