Qualtrics

JULY 15, 2019

Research by Gartner’s Customer Experience in Marketing Survey is confirming that companies are starting to see the light on customer experience. While both methods are incredibly valuable when it comes to CX insights, CSAT may be the most appropriate for collecting specific and actionable insights within your CX.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) 5) Yes Yes Email support Jotform Starts at $34 per month 4.7 (5) Typeform Start at $25 per month 4.5 (5) SurveyMonkey Start at $20 per month 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

NOVEMBER 6, 2019

As part of our XM Visionaries series, we caught up with John Goodwin, Vice President of Customer Intelligence at Mastercard to talk about how he built his team from the ground up to become an integral part of the company’s customer experience. We simply started by asking them, ‘What is it that you want to know about your customers?’”

CX 33

CX Start-ups Close the Loop Touchpoint 33