What is Quality Assurance (QA)?
Logicalware
OCTOBER 12, 2021
key performance indicators (KPIs) Generating actionable insights to improve operations ?–?contact technologies or?complex?workflows) compliance,?and?customer for compliance?or?a you’ll need to provide your agents with constructive ?feedback. actionable insight.?These?are and/or inefficiencies?(e.g.?poorly
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