Actionable Insights, Contact Center and Double-Barreled Question

Here Are the 5 Standards of Excellent Customer Listening

InteractionMetrics

MAY 28, 2019

Remove leading statements, skewed scales, double-barreled questions, and other subjective constructs. For example, if you have contact centers, instead of surveying customers about their interactions, apply statistically-valid analysis to your calls, emails, and chats. Eliminate bias. Test for replicability.

Mystery Shopping

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits

From a Data Die-Hard: How to Write Good Survey Questions

InteractionMetrics

APRIL 13, 2024

Nix double-barreled questions. These questions ask about two separate issues in one question. Surveys have become so ubiquitous that you might get more data by conducting customer interviews, examining contact center conversations, or asking questions by email without linking to a survey or a form.

Double-Barreled Question

Double-Barreled Question Customer Survey Construction Start-ups

Tech Customer Success

Here Are the 5 Standards of Excellent Customer Listening

From a Data Die-Hard: How to Write Good Survey Questions

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