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How to Streamline CX in Manufacturing

SugarCRM

Sugar helped create an ideal cloud-based solution, enabling agents to access critical data no matter where they go, which devices they use, or even if they have an internet connection. And because it can easily be integrated with the CRM , Sugar Market puts insights at sales’ fingertips so they can follow up quickly and purposefully.

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The Evolution of Customer Relationship Management: A Look at the Last Five Years

SugarCRM

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations.

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Understanding and Improving Customer Experience

SugarCRM

And as always, a flexible and intuitive CRM tool is the binder you need for those specific elements. At its core, Sugar is a CRM built upon companies’ need to deliver improved interactions with their customers. But dedicated Sales, Support, and Marketing software integrated with Sugar can help you enrich your customer experience.

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What Is Guided Selling And How Can It Help You Improve CX?

SugarCRM

IBM identified a series of factors that make CX executives eager to adopt AI within their organizations, improving CX being one of the main reasons. Simply put, guided selling is the process of analyzing current and historical sales trends with the help of customer data and tailoring product recommendations to accelerate conversion rates.

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