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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. Boost agent productivity with CRM integration. CRM software is a valuable resource for every e-commerce business. Promotion, etc. to generate reports.

Contact Center 52
Contact Center E-commerce Omnichannel CX 52
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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 83
Sentiment Analysis Compliance AI Social Media 83
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