Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Zendesk

DECEMBER 7, 2021

You use an AI-powered feature of your CRM to track customer issues, and you start to notice many customers are having a hard time integrating the tool with Google Calendar. Analyze customer data to predict and reduce churn. Fivetran could then use those actionable insights to connect with at-risk customers and improve their experience.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Confirmit

MAY 29, 2018

Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40