Actionable Insights Customer Retention Omnichannel Scorecard 
Hodusoft
DECEMBER 16, 2022
Omnichannel communication has become the new standard feature Customers hate being confined to one touchpoint for brand interaction. According to a study from CX Today , nine out of ten consumers prefer brands that offer omnichannel services. helps businesses understand customer experience and work on areas of improvement.
Zendesk
OCTOBER 11, 2021
These metrics can usually show how CX teams are doing in aggregate and directionally, but fall short in giving actionable insights that CX leaders can use to improve processes and performance. And for omnichannel CX teams. ecommerce’s rise has also led to another phenomenon: the increased prevalence of omnichannel CX support.
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