InteractionMetrics

MAY 16, 2024

Interaction Metrics is a customer experience research firm. We combine the principles of science with cutting-edge technology to deliver specific, actionable insights. Our methods include workshops, customer service evaluations, and a wide range of surveys. Get in touch !

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

Callminer

FEBRUARY 27, 2019

We gathered best practices from 25 industry experts on voice of the customer programs and here is their advice: 1. Implement the technology possible to listen to your customers in real-time. Customer perceived quality and above-average customer service have been proven time and again to be leading drivers of business success.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

InteractionMetrics

MAY 28, 2019

How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40

CX Journey

MARCH 31, 2016

Reduce the Waste In sharp contrast, video mystery shopping is impervious to such characteristic flaws, making the information obtained far superior in terms of reliability and usability for improvement. Capturing employee performance on film documents all aspects and nuances of a customer’s experience without subjectivity or bias.

Mystery Shopping 39

Mystery Shopping Actionable Insights Customer Survey Customer Retention 39