Execs In The Know

MARCH 7, 2024

When fueled by an organization’s own data, generative AI can uncover hidden patterns, predict customer trends, and optimize decision-making processes. In turn, big data serves as the lifeblood of generative AI, providing the raw material for actionable insights and data-driven innovations.

AI 111

AI Actionable Insights Innovation Compliance 111

SurveySensum

SEPTEMBER 28, 2023

Did you know that 96% of dissatisfied customers never return to a business they’ve had a negative customer service experience with? – Forbes That’s a staggering figure that underscores the immense significance of providing exceptional customer service. imply that the item saves them time.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. The plan gives your business a blueprint to achieve your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Logicalware

SEPTEMBER 28, 2021

To help contact centres tackle these new challenges, today we have released an exciting new product and an array of new features in the Puzzel Customer Service Platform. The post Q3 Product Release: New tools for post-pandemic customer service appeared first on Puzzel United Kingdom. Secure your place here. [1]

Customer Service 98

Customer Service Scorecard Construction Actionable Insights 98

SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. focuses on increasing productivity and efficiency, to help you deliver a one-of-a-kind customer experience. Our next version SugarCRM Hint 5.1

Actionable Insights 22

Actionable Insights Data Entry Sales Machine Learning 22

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Yet, beneath these videos and comics is a wellspring of actionable insights.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Shep Hyken

NOVEMBER 11, 2022

He shares how companies can use QR codes to improve customer service and experience. For instance, QR codes can effectively be implemented in customer service. In this blog post, we will look at some of the most creative ways companies employ QR codes to help customers and provide a matchless customer experience.

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

UJET

NOVEMBER 19, 2020

We built a contact center solution that reads and writes all interaction data directly to (and from) your CRM to ensure that your data was accurate, your customer’s privacy was protected, and your customer service team had all the tools they needed to deliver better customer experiences. Customer Service Elasticity.

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82

UJET

NOVEMBER 19, 2020

We built a contact center solution that reads and writes all interaction data directly to (and from) your CRM to ensure that your data was accurate, your customer’s privacy was protected, and your customer service team had all the tools they needed to deliver better customer experiences. Customer Service Elasticity.

Contact Center 82

Contact Center CRM Customer Service Actionable Insights 82

Uniphore

NOVEMBER 9, 2021

To address common challenges, many organizations are turning to artificial intelligence and conversational service automation to deliver better customer experiences and employee efficiencies.

Contact Center 130

Contact Center Artificial Intelligence CX Transformation Actionable Insights 130

Callminer

FEBRUARY 19, 2020

Actively evaluating your employees’ performance on the job can yield highly actionable insights, but only if done in a meaningful way. For information on improving the customer experience through the use of innovative AI technology, download our white paper, How AI Improves the Customer Experience.

Artificial Intelligence 287

Artificial Intelligence Innovation Social Media AI 287

InteractionMetrics

MAY 16, 2024

Interaction Metrics is a customer experience research firm. We combine the principles of science with cutting-edge technology to deliver specific, actionable insights. Our methods include workshops, customer service evaluations, and a wide range of surveys. Get in touch !

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

Execs In The Know

APRIL 10, 2024

Furthermore, it introduces the transformative impact of artificial intelligence (AI) and technology in elevating customer experience strategies, making it an invaluable read for brands looking to foster stronger relationships and drive success. Yet, the exploration doesn’t stop there.

Customer Feedback 52

Customer Feedback Innovation Artificial Intelligence Social Media 52

Uniphore

JUNE 15, 2021

You’re listening to your customers on social media—and taking steps to improve their experience—but what about your customer service employees? and the 7 Surprising CX Insights They Reveal. You listen to your customers on social media, but what about your customer service employees? Learn More.

CX 162

CX Social Media Contact Center Actionable Insights 162

Intercom

FEBRUARY 27, 2024

At this time of huge AI-driven change for the customer service industry, it’s more important than ever to have accurate insights into the performance of your customer support team and the quality of the service you provide. Ready to embrace the future of customer service? Start a free trial today

AI 52

AI Actionable Insights Customer Service Customer Experience 52

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. Imagine you’re on a company’s website and are searching through their knowledge base for an answer to a question before contacting customer service. Let’s look at an example where we see NLP at work in the CX.

AI 275

AI Machine Learning CX Net Promoter Score 275

Qualtrics

JULY 15, 2019

Customer Experience (CX) is the future of business and companies who don’t get on board will have trouble competing in an evolving marketplace. As companies like Amazon and Uber continue to offer great customer experiences, companies must adjust to consumer’s rising expectations. Create a Benchmark for Your Customer Service Experience.

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. Enables users to set up notification alerts to close the feedback loop in real-time.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

CX Accelerator

FEBRUARY 12, 2018

This valuable information is not making its way into actionable insights that need to be addressed by companies. And, survey fatigue and other reasons pop up as to why customers are not providing feedback. So… What can companies do to improve their voice of the customer success?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Callminer

JULY 30, 2020

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Hodusoft

MARCH 29, 2022

The 29th Converge Expo, 2022 was a brilliant platform for IT, telecommunication, and customer engagement industries to showcase their latest products and services and explore a series of conversations surrounding the challenges and upcoming trends in the Call and Contact center market.

Contact Center 98

Contact Center Artificial Intelligence Innovation Actionable Insights 98

SurveySensum

MARCH 14, 2024

Customer satisfaction surveys gauge how satisfied customers are with your products, services, or overall interactions with the company. These surveys consist of a series of questions designed to assess various aspects of the customer experience , such as product quality, customer service, ease of use, and overall satisfaction.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

RateMyService

OCTOBER 15, 2023

Keep a watchful eye on the time it takes to close each ticket, helping you manage your customer service resources effectively. Visual Insights: In addition to the robust ticket management features, our platform provides various visualizations to help you comprehend the status, priority and aging of tickets.

Close the Loop 52

Close the Loop Customer Experience Actionable Insights Customer Retention 52

Shep Hyken

SEPTEMBER 16, 2022

She shares how companies can use Natural Language Processing in conjunction with human capabilities to enhance customer service. Categorization helps to efficiently organize feedback into categories like “Customer Service,” “Price,” “Ease of Use,” and “Features.” Then, categories may be divided into subcategories.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Hodusoft

SEPTEMBER 21, 2022

Customer support provided for incoming calls from customers to the business. Customer service provided for outgoing calls from business to customers. Product/service-related support. Customer query. Customers understand the drill when it comes to outbound calls from businesses. Parameters.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Hodusoft

MAY 26, 2022

“We are absolutely delighted to receive this badge from Gartner as we execute on our mission to empower businesses of all sizes to redefine their communication to provide their customers with a stellar experience. It is a powerful communication tool to help businesses achieve excellence in customer service.

Business Operations 98

Business Operations Contact Center Actionable Insights Innovation 98

Zendesk

JUNE 22, 2021

This agility playbook, which includes original data sourced from nearly 4,000 customer experience and customer service business leaders, managers, and agents, provides actionable insights tailored to the needs of small businesses. Designing teams to stay productive through change.

Actionable Insights 52

Actionable Insights Technology Technology CX 52

Logicalware

AUGUST 18, 2023

In addition, attendees will gain an understanding of how AI is shaping the future of CX, insights into emerging trends, best practices, and real-world success stories that drive exceptional customer experiences, which they will be able to take immediate action in their businesses. Elevate ’23: more than an event.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Execs In The Know

FEBRUARY 15, 2023

In this post, we’ll explain what it means to have a data-driven CX program and how you can use data to drive better outcomes for your customers. billion people had smartphones in their pockets, customer service and support were more of an art than a science. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

Zendesk

JULY 12, 2023

Mishra contends that one of the most powerful applications for AI will be in helping businesses make use of the mountains of customer data they already have but struggle to process. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

AI 52

AI ML Artificial Intelligence Machine Learning 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The good news is that you can assign a rating or score based on the relevance and importance of each insight. These insights can help you make better decisions. Launching new initiatives.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

VOZIQ

AUGUST 13, 2023

You will also discover how to retain customers through exceptional customer service, building trust and credibility, offering incentives and loyalty programs, and implementing customer retention strategies. This book delves into the importance of customer satisfaction and loyalty in building a successful business.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Execs In The Know

MARCH 13, 2023

During Customer Response Summit (CRS) Austin, Julie Weingardt, Chief Operations Officer at Turo, was one of our keynote speakers. Weingardt is responsible for marketplace support, all customer service support, the trust and safety division, the verification of guests and hosts, and touts herself as a customer obsession officer.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. Unlocking Strategic Business Opportunities Organizations adapt Speech Analytics to transform customer service to the next level, positively impacting CX.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52