Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.

VOE 83

VOE VOC Unstructured Data Artificial Intelligence 83

CX Accelerator

FEBRUARY 12, 2018

Also, there are reports that between 80-85% of information a business uses is in unstructured form. Businesses must do something with this unstructured data to use it in some purposeful way. This unsolicited feedback data can come from three places. So… What can companies do to improve their voice of the customer success?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . And not just that, you can analyze the data and extract actionable insights to improve customer experience. . Top 11 voice of the customer tools in 2022. It comes with advanced features, capabilities, and tools to analyze and monitor the touchpoints at every stage.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. Take action, at a tactical and strategic level, in order to use the Voice of the Customer to make improvements. Voice of the Employee. Voice of the Market.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40