ClearAction

FEBRUARY 27, 2015

If you believe that unhappy customers are caused by reality not living up to expectations, then one of the most valuable things your voice-of-the-customer research can reveal is how to recognize and proactively manage customers' expectations. Inspire Voice of the Customer Actions: 12 Ideas.

Customer Journey Map 118

Customer Journey Map Voice of the Customer Advertising/ Marketing VOC 118

Sprinklr

OCTOBER 12, 2021

When advertisers leverage Sprinklr, they can easily test and evolve their strategies in a controlled environment, and decrease the impact by iOS 14 or other industry changes. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

When advertisers leverage Sprinklr, they can easily test and evolve their strategies in a controlled environment, and decrease the impact by iOS 14 or other industry changes. David McCarthy is a Senior Advertising Consultant at Sprinklr based in New York.

CXM 65

CXM Social Media Social Listening Retail 65

Qualtrics

AUGUST 10, 2020

And you need to make sure you generate enough revenue from your customers to cover these costs. But attracting new customers comes with its own set of costs: Marketing. Technology. The longer a customer continues to purchase your products and services, the greater their lifetime value becomes. Technology.

Customer Acquisition 26

Customer Acquisition Social Media Advertising/ Marketing Technology 26